Upcoming Webinars
Before You Build: The Hidden Costs of DIY Conversation Analysis
Before You Build: The Hidden Costs of DIY Conversation Analysis
Join Meliha Bilge, Director of Customer Success, and Mike Nucci, Head of Revenue Operations, for an honest look at DIY conversation analysis. Drawing from Mike’s head-to-head benchmark research, they’ll explore when DIY is enough, where it breaks down, and the trade-offs to consider before committing engineering resources.
On-Demand Webinars
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Available NowBuilding Better AI Chatbots: How Customer Conversations Shape Smarter Decisions
In this session, hear how Klaviyo, a leading marketing automation and customer data platform, uses customer conversations and predictive CSAT to continuously improve its AI chatbot experience. You'll learn how their team uncovers chatbot friction, prioritizes the improvements that matter most, validates the impact of every change, and helps teams make smarter decisions that improve the customer experience.
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Available NowPredictive CSAT: Finding the Customer Friction That Matters Most
In this session, hear how Checkr, a leading background check and trust platform serving more than 100,000 businesses — uses Predictive CSAT (pCSAT) and conversation intelligence to uncover customer friction at scale. You’ll learn how their team measures how every customer feels — across 100% of conversations vs. fewer than 10% who answer a survey — identifies the problems with the greatest impact, and helps the business focus on what matters most.
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Available NowBefore Churn Starts: How to Identify and Act on Early Customer Risk Signals
In this session, hear how a point-of-sale and payments provider serving thousands of small businesses uses AI to analyze customer conversations at scale—turning patterns in language into early risk signals across the customer journey. You’ll see how their team spots issues sooner, understands what’s actually driving them, and steps in with the right context to improve retention, product decisions, and overall experience.
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