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Rippit Library
Explore our playbooks
PLAYBOOK
AI-Powered Conversation Taxonomies Playbook
How to turn every customer conversation into structured insight
PLAYBOOK
Predictive CSAT & NPS Playbook
How to replace broken CSAT and NPS surveys with predictive scores using AI
PLAYBOOK
The Complete Guide to Conversation Analytics
How to capture, analyze, and act on 100% of your customer conversations
PLAYBOOK
Conversation-Powered AEO Playbook
How to turn customer conversations into content that AI cites
PLAYBOOK
The Complete Playbook for AI Agent Monitoring
How to monitor, diagnose, and improve every conversation your AI agent has
Dive into research
RESEARCH
The Coverage Benchmark, Part 3: The Naive API
Benchmarking raw transcripts sent directly to the API on coverage, consistency, cost, and time.
RESEARCH
The Coverage Benchmark, Part 2: The Agent
Benchmarking Claude Code as an agent on coverage, consistency, cost, and time.
RESEARCH
The Coverage Benchmark, Part 1: Chat + Warehouse
Benchmarking Claude in the chat app on coverage, consistency, cost, and time
RESEARCH
Load Testing Conversation Analysis in Snowflake
Stress-testing Snowflake and Cortex for conversation analysis at scale
RESEARCH
Querying Transcripts in Snowflake with Claude
Testing whether Claude can analyze raw Snowflake transcripts on its own
I have no special talents. I am only passionately curious.
Where conversations become
insights
actionable data
business intelligence
enterprise visibility
insights
I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times
