Webinar
Building Better AI Chatbots: How Customer Conversations Shape Smarter Decisions
AI chatbots have become an essential part of the customer experience—but building an effective chatbot is only the beginning. The real challenge is knowing what to improve next. Most organizations have thousands of customer conversations that reveal where customers get stuck, what the chatbot is missing, and where the experience falls short. The problem is turning those conversations into meaningful improvements.
In this session, hear how Klaviyo, a leading marketing automation and customer data platform, uses customer conversations and predictive CSAT to continuously improve its AI chatbot experience. You'll learn how their team uncovers chatbot friction, prioritizes the improvements that matter most, validates the impact of every change, and helps teams make smarter decisions that improve the customer experience.
What you’ll learn
How leading teams use customer conversations to uncover chatbot friction, understand customer intent, and identify opportunities to improve the customer experience.
How leading teams turn customer feedback into meaningful chatbot improvements that create better self-service experiences.
How predictive CSAT helps measure the impact of chatbot improvements, uncover new opportunities, and give teams confidence they're solving the right problems.
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How Support, Product, and Operations work together to continuously improve the chatbot experience by learning from customer conversations, validating outcomes, and prioritizing what to improve next.
Meet our speakers
Dan Rorke
Senior CSM, Rippit
Dan is a Senior Customer Success Manager at Rippit. He provides strategic recommendations and guidance to customers on AI best practices.
Nawaf AI-Rashid
Senior Manager, Vendor Ops & Support Programs, Klaviyo
Joanna Smith
Manager, Quality Assurance, Klaviyo
Where conversations become
insights
actionable data
business intelligence
enterprise visibility
insights
