Real-time integration

How real-time integrations work

Real-time integrations let Rippit’s agents look things up in your other tools the moment they need to, and act there if you allow it.

Set up onceShare one sign-in with your whole organization
Read-only to startWrite tools are turned on one at a time
Always currentRippit asks the tool the moment it needs to

What happens when an agent needs something

You or an Agent AppAsk a question or run on a schedule
RippitDecides which tool has the answer
Your toolLooks it up, or acts if you allow it

Setting one up

  1. 1

    A Full Admin adds it

    Go to Connections > MCP Servers in Rippit and pick the tool. Some tools need a setup step in their own admin settings first. Each tool’s page walks through it.

  2. 2

    Choose personal or shared

    Keep it just for yourself, or share it with your whole organization. Only shared connections can be used by Agent Apps.

  3. 3

    Turn on write tools when you’re ready

    Connections start read-only. Turn on write tools one at a time under Manage tools.

Shared connections use one account’s access

A connection acts as the account that signed in. Shared, everyone in your organization and every scheduled Agent App gets that access, including anything private to it. Rippit asks you to confirm this before saving. Use a dedicated account where you can.

Good to know

Reading and writing

  • Only tools the server marks as read-only start on
  • Once a write tool is on, it’s available every time that connection is used
  • Rippit adds no required approval step before a write tool that’s on

In Agent Apps

  • Agent Apps run hourly, daily or weekly with nobody watching
  • They use the same shared connections as chat
  • Every run is recorded

Keeping it current

  • If a tool adds new tools, refresh the tool list (reconnect) to pick them up
  • Manage tools on the connection shows exactly what’s available

What a server needs

  • HTTPS, using Streamable HTTP. Older SSE servers aren’t supported
  • Reachable from the internet. Rippit blocks private and internal network addresses, so servers on a VPN or private network won’t connect
  • Any other tool with an MCP server can be added as a custom server

Credentials

  • Saved credentials are encrypted and never shown again
  • Each run gets short-lived credentials that expire within minutes
  • Disconnecting deletes them

Who can manage them

  • Only Full Admins can add or change connections
  • A shared connection uses one sign-in for everyone
  • Only shared connections work in Agent Apps

Real-time integrations

Intercom

Real-time integrationAbout Intercom →

Add Intercom

  1. 1

    Add Intercom in Rippit

    Go to Connections > MCP Servers and choose Intercom.

  2. 2

    Choose how to connect

    Paste a workspace access token to share it across your organization. It acts as the app and is never shown again. Or sign in with OAuth. The connection acts as you and sees only what you can see.

  3. 3

    Turn on write tools if you need them

    Writing starts off. Turn on tools one at a time under Manage tools.

Who sets it up
A Full Admin in Rippit
How it signs in
A workspace access token (recommended for shared use) or Intercom sign-in (OAuth)
Before you start
Only US and EU hosted Intercom workspaces are supported for real-time.
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search across conversations and contacts
  • Conversations with full message history, filtered by source, author, state, tag or date
  • Contacts: profiles, custom attributes, last seen
  • Companies: profiles, monthly spend, user count, custom attributes
  • Help Center articles: search, list, full content
  • Any record by its ID or link

What Rippit can do, once write access is on

  • Add internal notes to conversations (visible to teammates only)
  • Create and update Help Center articles
  • Send feedback about the integration to Intercom

Good to know

  • Creating an article needs a title and an author ID.

Granola

Real-time integrationAbout Granola →

Add Granola

  1. 1

    Enable MCP first (Enterprise only)

    On Granola Enterprise, a Granola admin turns on MCP in security settings and picks which notes it can see.

  2. 2

    Add Granola in Rippit

    Go to Connections > MCP Servers, choose Granola, and sign in.

Who sets it up
A Full Admin in Rippit
How it signs in
Granola sign-in in your browser
Access
Read-only.

What Rippit can look up

  • Search notes and list meetings
  • Meeting details: private notes, AI summary, attendees
  • Transcripts, on paid Granola plans
  • Folders

Good to know

  • What you can see depends on the Granola plan. Basic covers your own notes from the last 30 days, without transcripts. Business covers your own and public notes, with transcripts.
  • Meetings in shared folders aren’t returned on any plan.
  • Shared across your organization, the connection exposes the connected account’s notes to everyone.
  • The connection acts as the person who signed in. There’s no API key or service account option.
  • On Enterprise, you get whichever notes the Granola admin made available.
  • Up to 10 meetings can be looked up in one request.

Fireflies

Real-time integrationAbout Fireflies →

Add Fireflies

  1. 1

    Add Fireflies in Rippit

    Go to Connections > MCP Servers and choose Fireflies.

  2. 2

    Sign in or paste an API key

    Sign in with Fireflies, Google or Microsoft, or paste a key from Settings > Developer Settings.

  3. 3

    Turn on write tools if you need them

    Writing starts off. Turn on tools one at a time under Manage tools.

Who sets it up
A Full Admin in Rippit
How it signs in
Fireflies sign-in (OAuth) or the same API key the bulk ingest integration uses
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search meetings
  • Transcripts with speaker names
  • Summaries and action items
  • Meeting analytics like talk ratio and sentiment
  • Channels

What Rippit can do, once write access is on

  • Share meetings or remove access
  • Move meetings between channels, rename them, change privacy
  • Create soundbites

Good to know

  • Fireflies limits API calls: 50 a day on Free, 500 a day on Pro, 60 a minute on Business and Enterprise. A few detailed questions can use up a day on Free or Pro.
  • Acts as the user who signed in or made the key. A team admin’s key covers every team meeting.

Slack

Real-time integrationAbout Slack →

Add Slack

  1. 1

    Add Slack in Rippit

    Go to Connections > MCP Servers, choose Slack and approve. One approval covers reading and posting.

  2. 2

    Invite Rippit to channels it should post in

    Type @Rippit in each channel.

Who sets it up
A Full Admin in Rippit
How it signs in
Sign in to Slack (OAuth) as a Slack admin
Before you start
The person connecting needs Slack admin rights.
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Public channels: history, threads, lookup by name
  • People: names, emails, titles and time zones
  • The member list

What Rippit can do, once write access is on

  • Post to channels Rippit has been invited to
  • Send direct messages to people you select

Good to know

  • Shared with your whole organization, including Agent Apps.
  • Private channels and DMs aren’t readable.
  • If a post fails, invite Rippit to the channel and try again.
  • Posting uses Rippit’s own Slack tool, which is always on. Rippit can list just the channels it can post in.
  • Reads aren’t limited to channels Rippit has joined. The admin’s access decides what can be read.
  • Posts come from the Rippit app, not from the person asking.

Attention

Real-time integrationAbout Attention →

Add Attention

  1. 1

    Add Attention in Rippit

    Go to Connections > MCP Servers and choose Attention.

  2. 2

    Sign in or paste an API key

    An Attention admin creates keys under Settings > Organization > API Keys. It’s the same key the bulk ingest integration uses.

  3. 3

    Turn on write tools if you need them

    Writing starts off. Some write tools delete data, so turn them on carefully.

Who sets it up
A Full Admin in Rippit
How it signs in
Attention sign-in (OAuth) or an API key from an Attention admin
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search calls by rep, team, deal, keyword, CRM field or transcript
  • Transcripts, scorecards and insights
  • AI analysis across up to 25 calls or a whole deal
  • Teams and users

What Rippit can do, once write access is on

  • Manage scorecards, labels and snippets
  • Manage teams, users and API keys

Good to know

  • An organization-level key can read every team’s calls.
  • Signing in acts as that Attention user, and Rippit sees only the calls they can see.
  • Attention limits requests per second, per hour and per day.

Gong

Real-time integrationAbout Gong →

Setup details for Gong are coming soon.

Freshdesk

Kustomer

Pylon

Real-time integrationAbout Pylon →

Add Pylon

  1. 1

    Turn on MCP in Pylon

    A Pylon admin goes to Settings > AI Controls > MCP Server.

  2. 2

    Add Pylon in Rippit

    Go to Connections > MCP Servers, choose Pylon and sign in.

  3. 3

    Turn on write tools if you need them

    Writing starts off. Turn on tools one at a time under Manage tools.

Who sets it up
A Full Admin in Rippit
How it signs in
Pylon sign-in (OAuth). Rippit registers itself, so there are no keys to paste
Before you start
A Pylon admin turns on MCP under Settings > AI Controls > MCP Server, and the person connecting needs the MCP Access role.
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Support issue search and message history
  • Accounts and contacts
  • Knowledge base articles

What Rippit can do, once write access is on

  • Create and update issues, and post internal notes
  • Edit accounts and contacts
  • Publish articles, and save triggers and macros
  • Reply to the customer on an issue. Replies can’t be unsent

Good to know

  • EU-hosted workspaces connect as a custom server at https://mcp.eu.usepylon.com.

Ada

Real-time integrationAbout Ada →

Add Ada

  1. 1

    Build your server URL

    Add /api/mcp/oauth to the domain you use to log in to Ada.

  2. 2

    Add Ada in Rippit

    Go to Connections > MCP Servers, choose Ada, paste the URL and log in.

  3. 3

    Turn on write tools if you need them

    Writing starts off. Turn on tools one at a time under Manage tools.

Who sets it up
A Full Admin in Rippit
How it signs in
Ada sign-in (OAuth). Rippit registers itself, so there are no keys to paste
Before you start
Use your Ada instance’s /api/mcp/oauth URL, like acme-corp.ada.support/api/mcp/oauth. The /api/mcp URL uses API keys and won’t work.
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Resolution rate, CSAT, containment and conversation volume
  • Conversations and full transcripts
  • Knowledge articles and coaching entries
  • Playbooks, tools, custom instructions and other configuration
  • Change sets, test cases and test runs

What Rippit can do, once write access is on

  • Stage, promote or revert edits to knowledge, coaching, Playbooks and custom instructions
  • Change settings like topics, test cases and scorecards, and start test runs. These apply right away

Good to know

  • Your Ada dashboard role decides which tools you get. Agent and Read Only users only get read tools
  • Shared, everyone uses the Ada access of the person who authorized it

Notion

Real-time integrationAbout Notion →

Add Notion

  1. 1

    Add Notion in Rippit

    Go to Connections > MCP Servers, choose Notion and sign in. Nothing to set up in Notion.

  2. 2

    Turn on write tools if you need them

    Writing starts off. Turn on tools one at a time under Manage tools.

Who sets it up
A Full Admin in Rippit
How it signs in
Notion sign-in (OAuth)
Before you start
Editing, deleting, reacting to and resolving comments need Notion Business or Enterprise.
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search your workspace, including connected sources like Slack and Drive
  • Pages and databases, including queries across databases
  • Comments, users and teams
  • Notion Mail and Calendar
  • Custom Agent sessions and saved memories
  • Backlinks, and recent, favorite and shared pages

What Rippit can do, once write access is on

  • Create and update pages, databases and comments
  • Move pages, or send them to Trash
  • Create and update calendar events, which can notify attendees
  • Restore pages from Trash. Deleting a database also sends its rows to Trash

Good to know

  • Shared with your organization, everyone gets the connected account’s access, including private pages. Use an account you’re comfortable sharing.
  • Notion integration tokens aren’t supported. Sign-in is the only option.
  • Looking up calendar resources needs Google Workspace and admin permission.

Glean

Real-time integrationAbout Glean →

Add Glean

  1. 1

    Copy your Glean server URL

    Find it in Glean under account settings, in the third-party apps section.

  2. 2

    Connect in Rippit

    A Full Admin pastes the URL and signs in. Nothing to set up in Glean.

Who sets it up
A Full Admin in Rippit
How it signs in
Glean sign-in through your company’s SSO
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Company-wide search and Glean answers
  • Full documents, people and org charts
  • Meetings and email, if Glean is connected to Google Workspace and your calendar
  • Your recent activity and Glean Memory
  • Custom Glean agents

What Rippit can do, once write access is on

  • Save to Glean Memory
  • Create, update or delete in other tools registered in Glean, if they offer it

Good to know

  • There’s no service account option. The connection acts as the person who signed in.
  • If your company has several Glean servers, the URL you paste decides which tools you get.
  • Server URL format: https://<tenant>-be.glean.com/mcp/<server-name>. Rippit checks that it’s a real Glean address.
  • Email and meeting search only work if Glean is connected to Google Workspace and your calendar.

Guru

Real-time integrationAbout Guru →

Add Guru

  1. 1

    Add Guru in Rippit

    Go to Connections > MCP Servers, choose Guru and approve.

  2. 2

    If you see “redirect_uri parameter is invalid”

    Guru needs to allowlist Rippit for your account. Ask Guru Support to allowlist the app Rippit, at https://app.rippit.com/, with redirect URL https://app.rippit.com/settings/connections. Then reconnect.

Who sets it up
A Full Admin in Rippit
How it signs in
Guru sign-in (OAuth)
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search cards, including verification status
  • Comments, collections, folders and drafts
  • Knowledge Agent answers (needs Knowledge Agents in Guru)
  • Datasets, including queries
  • Up to 50 cards at once

What Rippit can do, once write access is on

  • Create drafts, and update, archive or move cards
  • Manage collections and folders

Good to know

  • A Full Admin turns on write tools. Discarding a draft can’t be undone.
  • Guru’s API tokens pair an email with a token, which Rippit doesn’t support, so there’s no service account option.
  • Reconnect to pick up new tools Guru adds.

Google Drive

Real-time integrationAbout Google Drive →

Add Google Drive

  1. 1

    Add Google Drive in Rippit

    Go to Connections > MCP Servers, choose Google Drive, and choose who can use it.

  2. 2

    Approve access in Google

    Nothing to set up in Google Cloud.

  3. 3

    Pick files and folders

    Use Add Drive items to choose exactly what Rippit can open.

Who sets it up
A Full Admin in Rippit
How it signs in
Google sign-in, with access limited to files you pick
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Search, recent files, metadata and comments
  • Docs, Sheets and Slides as text
  • PDF, CSV and other text files

What Rippit can do, once write access is on

  • Create, copy and share files
  • Update Docs and Sheets

Good to know

  • Picking a folder doesn’t include the files already in it. Pick each file.
  • Files up to 10 MB. Word, Excel and PowerPoint files can be downloaded but aren’t read as text.
  • Rippit doesn’t store file contents.
  • Only the admin who added it can pick files or disconnect. Other admins can view it. Members use the selected files but never get the Google access token.
  • Before connecting, you acknowledge Google Workspace’s data-use disclosure.
  • Text is capped at 200,000 characters per file, and Rippit says when it’s cut off.
  • Trashed files, files that can’t be downloaded, and client-side encrypted files can’t be read.
  • Adding sheet tabs is capped at 100 per request, and one bad tab name cancels the whole request.
  • Instructions written inside a file are ignored.

Linear

Real-time integrationAbout Linear →

Add Linear

  1. 1

    Add Linear in Rippit

    Go to Connections > MCP Servers and choose Linear.

  2. 2

    Sign in or paste an API key

    To use a key, create one in Linear under Settings > Account > Security & Access, limited to the teams and permissions you need.

  3. 3

    Turn on write tools if you need them

    A Full Admin turns them on under Manage tools. No reconnect needed.

Who sets it up
A Full Admin in Rippit
How it signs in
Linear sign-in (OAuth) or a personal API key
Access
Read-only to start. Write tools are turned on one at a time.

What Rippit can look up

  • Issues, projects, cycles and comments
  • Teams, users, views, documents and templates
  • Releases, pull request diffs and attachments

What Rippit can do, once write access is on

  • Create and update issues, comments, projects and documents
  • Post status updates and manage labels
  • Comment on and review diffs

Good to know

  • For a guaranteed read-only connection, use a read-only API key.
  • Reconnect to pick up new tools Linear adds.
  • Signing in gives a personal connection or an organization-wide one. An API key is always organization-wide.
  • Sign-in asks for read and write access up front, so turning on write tools doesn’t need a reconnect.
  • Linear’s tools for creating issue labels and attachments are deprecated.
  • Only Rippit Full Admins can use Linear connections in agentic chat.

MCP

Real-time integrationAbout MCP →

Connect your server

  1. 1

    Add a custom server

    Go to Connections > MCP Servers and add the server URL and an optional name.

  2. 2

    Choose how to sign in

    OAuth works if the server supports dynamic client registration. A bearer token is stored encrypted and never shown again. For internal tools, use a service credential.

  3. 3

    Check which tools are on

    Tools the server marks read-only start on. Everything else starts off.

Who sets it up
A Full Admin in Rippit
How it signs in
OAuth, a bearer token, or none
Before you start
The server must use HTTPS and Streamable HTTP (not SSE), be reachable from the internet, and answer a list of its tools when Rippit connects. Servers on a VPN or private network won’t connect.
Access
Read-only.

What Rippit can look up

  • Whatever the server makes available

Good to know

  • OAuth works if the server supports dynamic client registration or client ID metadata documents.
  • With no sign-in, there’s no personal or shared choice.
  • If the server marks no tools as read-only, nothing starts on.
  • Private and internal network addresses are blocked.
  • If a server marks every tool read-only, review the list yourself.
  • A bearer token is sent as an Authorization header.
  • A shared OAuth or bearer connection shares your access with everyone, including scheduled runs.

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