Data integrationMCP connectorPylon
Bring in every one of your support conversations so Rippit can read all of them, and connect in real time to look up issues and accounts in real time.
Connecting Pylon to Rippit
Rippit reads every one of your support conversations
Brings your support conversations into Rippit so all of it can be read, not a sample. A Rippit admin connects it once. It’s read-only, so nothing changes in Pylon.
Agents look things up and act in Pylon
Lets Rippit’s agents look things up in Pylon the moment they need to, in chat, or in scheduled Agent Apps when it’s shared. A Full Admin adds it once under Connections.
- 1
Label every record with AI columns
A model reads each row and applies the judgment you describe, like its topic, its sentiment, or whether it reports a bug. It runs once per record as records arrive.
- 2
Ask questions across every conversation
Ask in chat about what changed or what’s missing, and Rippit reads across the entire set, not a sample.
- 3
Query it as tables
Every conversation is stored as a table you can query and build reports from, so results come back fast and your helpdesk isn’t under analysis load.
- 4
Join it with your other data
Use lookups and rollups to bring in accounts, orders or product usage from other tables, and roll findings up by account, topic or week.
- 5
Run it on a schedule
Turn the analysis into a pipeline that runs hourly, daily, weekly or monthly, and sends the result to Slack or email.
Read & Search
On by default- Search IssuesSearch issues by keyword, state, account, assignee, or tags
- Get IssueRead one issue, optionally with its conversation
- Get Issue MessagesRead an issue's full message history
- Search AccountsSearch accounts by name, domain, ID, or tags
- Get AccountRead one account with custom field values
- Search ContactsSearch contacts by name, email, phone, or account
- Search ArticlesSearch knowledge base articles
- Get ArticleRead one knowledge base article
Show all 9
- Get MeShow the connected Pylon user and organization
Create & Update
Off until a Full Admin turns them on- Send Issue ReplySend a reply to the customer (cannot be unsent)
Also write actions to create and update issues, post internal notes, edit accounts and contacts, publish articles, and save triggers and macros.
