Intercom
Bring in every one of your support conversations so Rippit can read all of them, and connect in real time to work with Help Center articles and customer records in real time.
Connecting Intercom to Rippit
Rippit reads every one of your support conversations
Brings your support conversations into Rippit so all of it can be read, not a sample. A Rippit admin connects it once. It’s read-only, so nothing changes in Intercom.
Agents look things up and act in Intercom
Lets Rippit’s agents look things up in Intercom the moment they need to, in chat, or in scheduled Agent Apps when it’s shared. A Full Admin adds it once under Connections.
- 1
Label every record with AI columns
A model reads each row and applies the judgment you describe, like its topic, its sentiment, or whether it reports a bug. It runs once per record as records arrive.
- 2
Ask questions across every conversation
Ask in chat about what changed or what’s missing, and Rippit reads across the entire set, not a sample.
- 3
Query it as tables
Every conversation is stored as a table you can query and build reports from, so results come back fast and your helpdesk isn’t under analysis load.
- 4
Join it with your other data
Use lookups and rollups to bring in accounts, orders or product usage from other tables, and roll findings up by account, topic or week.
- 5
Run it on a schedule
Turn the analysis into a pipeline that runs hourly, daily, weekly or monthly, and sends the result to Slack or email.
Read & Search
On by default- SearchSearch conversations and contacts together
- Search ConversationsFind conversations by ID, source, author, state, tag, date
- Get ConversationGet a conversation's metadata and full message history
- Search ContactsFind contacts by identifiers or profile details
- Get ContactGet a contact's full profile and attributes
- List CompaniesList companies, optionally filtered by name or ID
- Get CompanyGet a company's full profile, spend, and user count
- Search ArticlesFind Help Center articles by phrase or state
Show all 11
- List ArticlesList all Help Center articles
- Get ArticleGet an article's full content and author
- FetchRetrieve any Intercom resource by ID or URL
Create & Update
Off until a Full Admin turns them on- Add Internal NoteAdd a teammate-only note to a conversation
- Create ArticleCreate a Help Center article
- Update ArticleUpdate an article's title, body, state, or author
- Submit MCP FeedbackSend feedback about the MCP server to Intercom
