Ada
Bring in every one of your AI agent conversations so Rippit can read all of them, and connect in real time to look up metrics, conversations and configuration in real time.
Connecting Ada to Rippit
Rippit reads every one of your AI agent conversations
Brings your AI agent conversations into Rippit so all of it can be read, not a sample. A Rippit admin connects it once. It’s read-only, so nothing changes in Ada.
Agents look things up and act in Ada
Lets Rippit’s agents look things up in Ada the moment they need to, in chat, or in scheduled Agent Apps when it’s shared. A Full Admin adds it once under Connections.
- 1
Label every record with AI columns
A model reads each row and applies the judgment you describe, like its topic, its sentiment, or whether it reports a bug. It runs once per record as records arrive.
- 2
Ask questions across every conversation
Ask in chat about what changed or what’s missing, and Rippit reads across the entire set, not a sample.
- 3
Query it as tables
Every conversation is stored as a table you can query and build reports from, so results come back fast and your helpdesk isn’t under analysis load.
- 4
Join it with your other data
Use lookups and rollups to bring in accounts, orders or product usage from other tables, and roll findings up by account, topic or week.
- 5
Run it on a schedule
Turn the analysis into a pipeline that runs hourly, daily, weekly or monthly, and sends the result to Slack or email.
Read & Search
On by default- Get Ada MetricRead resolution rate, CSAT, containment and conversation volume
- Get Available FiltersList the filters conversation queries accept
- Get ConversationsList conversations
- Get ConversationRead a full transcript
- Search KnowledgeSearch knowledge articles
- Search CoachingSearch coaching entries
- Get Ada ConfigurationSummarize Playbooks, tools, custom instructions and the company description
- List EntitiesList channels, topics, variables, Playbooks, handoffs and knowledge sources
Show all 16
- Get Improvement GuideRead Ada’s guide to proposing improvements
- List Glossary TermsList glossary terms
- Get Glossary Conflict GuideFind configuration that contradicts glossary terms
- List Agent ChangesetsList staged and promoted change sets
- Compare Changeset MetricsCompare a change set’s metrics against baseline
- Get Test CasesRead test cases
- Get Test RunsRead test run results
- Get Test Run QuotaRead the remaining test run quota
Create & Update
Off until a Full Admin turns them on- Edit Agent BehaviorStage edits to knowledge, coaching, Playbooks and custom instructions, then promote or revert them
- Edit Agent ConfigChange settings like topics, test cases and scorecards, and start test runs. Changes apply right away
Your Ada dashboard role decides which tools you get. Agent and Read Only users only get read tools.
