B2BCustomer success agent for CCOs & VPs of CS
Competitor Threat Alert
Know which customers a competitor is going after, and the ARR at stake.
Don't find out about the competition when a customer gives notice. This agent catches every mention of another vendor in your calls, tickets and chats, then pulls market signals on that competitor, like a price cut or a new launch, to show what's drawing the customer away. You get the ARR at risk by competitor, and your CSMs get a counter-move while the account is still yours to keep.
Customers name the competitor months before they switch.
of B2B software buyers would consider switching vendors or pilot an alternative before renewing.
30% would consider switching to a vendor with stronger AI agent capabilities.
From every competitor mention to a counter-move your team can run
Three steps. It reads every call, ticket and chat, with no sampling, and every threat links back to the conversation and the market signal behind it.
Ingest
Every competitor mention, plus their latest move
CRM
Support
Calls
Analyze
The accounts each competitor is pulling at, with the revenue on the line
| Account | What they said | Counter-move |
|---|---|---|
| Enterprise | “Their new AI tier is half the price.” | Cost of switching |
| Mid-market | “We sat through their demo last week.” | Show our roadmap |
| SMB | “They offered us three months free.” | Annual discount |
Act
The account owner alerted, with the counter-move ready
Slack · #cs-leadershipAt-risk ARR by competitor: Competitor A $1.4M (9 accounts) · Competitor B $620K (4) · Competitor C $90K (2).
Message sentSlack · #example-account@CSM Competitor A came up on today's call. Talk track attached.
Message sentUpdate the battlecard in Notion, open a Linear issue, or set a CRM field through a custom MCP connection.
See MCP connections →Questions
What sources can it use?
Where do the results go?
Can I change when it runs?
Does it only catch a competitor's name?
How is this different from keyword trackers in our call recorder?
See every competitor in your accounts, and the ARR at stake.
Connect your calls, tickets and CRM, choose who to track, and get your first view of at-risk ARR by competitor, with the quotes attached.