# Bot Outcome Check for B2C AI Agent Owners | Rippit

> Your bot won't tell on itself. This agent will. Bot Outcome Check is an AI agent for AI agent owners at B2C brands. Try it with $100 in free Credits.

Canonical: https://www.rippit.com/use-cases/bot-outcome-check-b2c

**B2C**Customer experience agent for AI agent owners

# Bot Outcome Check

Your bot won't tell on itself. This agent will.

The bot’s dashboard says resolved. Then the same customer files a ticket, emails support or pings your team in a shared Slack channel a couple of days later. This agent checks every “resolved” bot chat against what that customer did next, on every channel, groups the ones that came back by topic, and drafts the missing help articles for your review.

[Try Rippit free](https://app.rippit.com/signup)

[or request demo](https://www.rippit.com/request-demo)

The problem

## Your resolution rate is the bot grading its own homework.

61%

**of consumers are more frustrated when a bot can’t resolve their issue than when a person can’t.**

Source: Cyara survey of 1,000 U.S. consumers (November 2025)

How it works

## From “resolved” to what really happened, by topic

Three steps. It reads every bot chat and every follow-up across channels, with no sampling, and every match links back to both conversations.

Ingest

### Every chat your bot marked resolved

**Bot chats**

**In-app chats**

**Support**

**Knowledge base**

**Anything else**

Analyze

### Which chats were actually resolved, and which came back

**One row per “resolved” bot chat**Agent adding fields…

| Bot chat | Came back | Topic |
| --- | --- | --- |
| **“Where's my refund?”** | **Phone call** | Refund status |
| **“Can I change my address?”** | **Email** | Change order |
| **“How do I pause my plan?”** | Didn't come back | Pause plan |

**1,204 “resolved” chats came back this week** · 5 articles missing

Act

### The missing articles, drafted before the next repeat

**Bot outcome report**Slack · AI agent owner

718 of 6,420 “resolved” chats came back within 72 hours. Top topics: SSO setup, API limits, invoices.

Report posted

**Draft help articles**Notion or Google Docs

4 articles drafted for review, like “Set up SSO for your team.”

Ready for review

**\+ Any connected MCP**

Open a Jira or Linear ticket for the content team, or post the report and drafts anywhere else you connect.

[See MCP connections →](https://www.rippit.com/integrations/docs/real-time)

FAQ

## Questions

### What sources can it use?

Your AI agent’s conversations (Decagon, Ada, Sierra or Intercom Fin), in-app chats, support tickets and the email that comes through your help desk, shared Slack channels Rippit is invited to, and your help articles. Any other bot or source comes in through the Ingest API or a CSV. [See integrations →](https://www.rippit.com/integrations)

### Where do the results go?

The AI agent owner gets the report in Slack or email. Draft help articles go to Notion or Google Docs for review. It can also open a Linear issue for the content team, or reach Jira and other tools through a custom MCP connection. [See MCP connections →](https://www.rippit.com/integrations/docs/real-time)

### Can I change the time window and schedule?

Yes. By default it checks every morning with a 72-hour window. Pick any window, run it hourly, daily or weekly, choose the channels, or run it on demand after a bot update.

### How does it know it's the same customer and the same issue?

It matches on who the customer is across channels, like email, phone number or order, then reads both conversations to confirm they're about the same problem. A customer who comes back about something new doesn't count.

### Will it publish articles on its own?

No. It drafts the missing or outdated articles and leaves them for your team to review and publish.

## Find out what your bot really resolved.

Connect your bot chats, support channels and knowledge base, set the window, and get your first topic breakdown, with the missing articles drafted.

[Try Rippit free](https://app.rippit.com/signup)

[or request demo](https://www.rippit.com/request-demo)

## Getting started from an AI agent

There are two ways to connect. Either works.

- MCP server: `https://mcp.rippit.com/mcp` (Streamable HTTP, OAuth). The person signs in or signs up in the browser that opens. No client ID, secret or API key is needed.
- CLI: install with `curl -fsSL https://rippit.sh | sh`, then get an account one of two ways:
  - `rippit login`: the person signs in or signs up in a browser.
  - `rippit start`: creates a temporary account with no email or browser, for a person with no Rippit account. `rippit claim --wait` lets them keep it; an unclaimed account is deleted after 14 days.

Then bring in data: connect a provider such as Zendesk, Intercom, Gong or Salesforce, or upload a CSV.

Full steps: https://www.rippit.com/setup.md