# How Real-Time Integrations Work | Rippit Integration Docs > Real-time integrations let Rippit’s agents look things up in your other tools the moment they need to, and act there if you allow it. Canonical: https://www.rippit.com/integrations/docs/real-time Contents Real-time integration # How real-time integrations work Real-time integrations let Rippit’s agents look things up in your other tools the moment they need to, and act there if you allow it. **Set up once**Share one sign-in with your whole organization **Read-only to start**Write tools are turned on one at a time **Always current**Rippit asks the tool the moment it needs to What happens when an agent needs something **You or an Agent App**Ask a question or run on a schedule **Rippit**Decides which tool has the answer **Your tool**Looks it up, or acts if you allow it ### Setting one up 1. 1 ### A Full Admin adds it Go to Connections > MCP Servers in Rippit and pick the tool. Some tools need a setup step in their own admin settings first. Each tool’s page walks through it. 2. 2 ### Choose personal or shared Keep it just for yourself, or share it with your whole organization. Only shared connections can be used by Agent Apps. 3. 3 ### Turn on write tools when you’re ready Connections start read-only. Turn on write tools one at a time under Manage tools. **Shared connections use one account’s access** A connection acts as the account that signed in. Shared, everyone in your organization and every scheduled Agent App gets that access, including anything private to it. Rippit asks you to confirm this before saving. Use a dedicated account where you can. ### Good to know ### Reading and writing - Only tools the server marks as read-only start on - Once a write tool is on, it’s available every time that connection is used - Rippit adds no required approval step before a write tool that’s on ### In Agent Apps - Agent Apps run hourly, daily or weekly with nobody watching - They use the same shared connections as chat - Every run is recorded ### Keeping it current - If a tool adds new tools, refresh the tool list (reconnect) to pick them up - Manage tools on the connection shows exactly what’s available ### What a server needs - HTTPS, using Streamable HTTP. Older SSE servers aren’t supported - Reachable from the internet. Rippit blocks private and internal network addresses, so servers on a VPN or private network won’t connect - Any other tool with an MCP server can be added as a [custom server](https://www.rippit.com/integrations/docs/real-time#d-custom-c) ### Credentials - Saved credentials are encrypted and never shown again - Each run gets short-lived credentials that expire within minutes - Disconnecting deletes them ### Who can manage them - Only Full Admins can add or change connections - A shared connection uses one sign-in for everyone - Only shared connections work in Agent Apps ### Real-time integrations #### Intercom Real-time integration[About Intercom →](https://www.rippit.com/integrations/intercom) #### Add Intercom 1. 1 #### Add Intercom in Rippit Go to Connections > MCP Servers and choose Intercom. 2. 2 #### Choose how to connect Paste a workspace access token to share it across your organization. It acts as the app and is never shown again. Or sign in with OAuth. The connection acts as you and sees only what you can see. 3. 3 #### Turn on write tools if you need them Writing starts off. Turn on tools one at a time under Manage tools. Who sets it up A Full Admin in Rippit How it signs in A workspace access token (recommended for shared use) or Intercom sign-in (OAuth) Before you start Only US and EU hosted Intercom workspaces are supported for real-time. Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search across conversations and contacts - Conversations with full message history, filtered by source, author, state, tag or date - Contacts: profiles, custom attributes, last seen - Companies: profiles, monthly spend, user count, custom attributes - Help Center articles: search, list, full content - Any record by its ID or link #### What Rippit can do, once write access is on - Add internal notes to conversations (visible to teammates only) - Create and update Help Center articles - Send feedback about the integration to Intercom #### Good to know - Creating an article needs a title and an author ID. #### Granola Real-time integration[About Granola →](https://www.rippit.com/integrations/granola) #### Add Granola 1. 1 #### Enable MCP first (Enterprise only) On Granola Enterprise, a Granola admin turns on MCP in security settings and picks which notes it can see. 2. 2 #### Add Granola in Rippit Go to Connections > MCP Servers, choose Granola, and sign in. Who sets it up A Full Admin in Rippit How it signs in Granola sign-in in your browser Access Read-only. #### What Rippit can look up - Search notes and list meetings - Meeting details: private notes, AI summary, attendees - Transcripts, on paid Granola plans - Folders #### Good to know - What you can see depends on the Granola plan. Basic covers your own notes from the last 30 days, without transcripts. Business covers your own and public notes, with transcripts. - Meetings in shared folders aren’t returned on any plan. - Shared across your organization, the connection exposes the connected account’s notes to everyone. - The connection acts as the person who signed in. There’s no API key or service account option. - On Enterprise, you get whichever notes the Granola admin made available. - Up to 10 meetings can be looked up in one request. #### Fireflies Real-time integration[About Fireflies →](https://www.rippit.com/integrations/fireflies) #### Add Fireflies 1. 1 #### Add Fireflies in Rippit Go to Connections > MCP Servers and choose Fireflies. 2. 2 #### Sign in or paste an API key Sign in with Fireflies, Google or Microsoft, or paste a key from Settings > Developer Settings. 3. 3 #### Turn on write tools if you need them Writing starts off. Turn on tools one at a time under Manage tools. Who sets it up A Full Admin in Rippit How it signs in Fireflies sign-in (OAuth) or the same API key the bulk ingest integration uses Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search meetings - Transcripts with speaker names - Summaries and action items - Meeting analytics like talk ratio and sentiment - Channels #### What Rippit can do, once write access is on - Share meetings or remove access - Move meetings between channels, rename them, change privacy - Create soundbites #### Good to know - Fireflies limits API calls: 50 a day on Free, 500 a day on Pro, 60 a minute on Business and Enterprise. A few detailed questions can use up a day on Free or Pro. - Acts as the user who signed in or made the key. A team admin’s key covers every team meeting. #### Slack Real-time integration[About Slack →](https://www.rippit.com/integrations/slack) #### Add Slack 1. 1 #### Add Slack in Rippit Go to Connections > MCP Servers, choose Slack and approve. One approval covers reading and posting. 2. 2 #### Invite Rippit to channels it should post in Type @Rippit in each channel. Who sets it up A Full Admin in Rippit How it signs in Sign in to Slack (OAuth) as a Slack admin Before you start The person connecting needs Slack admin rights. Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Public channels: history, threads, lookup by name - People: names, emails, titles and time zones - The member list #### What Rippit can do, once write access is on - Post to channels Rippit has been invited to - Send direct messages to people you select #### Good to know - Shared with your whole organization, including Agent Apps. - Private channels and DMs aren’t readable. - If a post fails, invite Rippit to the channel and try again. - Posting uses Rippit’s own Slack tool, which is always on. Rippit can list just the channels it can post in. - Reads aren’t limited to channels Rippit has joined. The admin’s access decides what can be read. - Posts come from the Rippit app, not from the person asking. #### Attention Real-time integration[About Attention →](https://www.rippit.com/integrations/attention) #### Add Attention 1. 1 #### Add Attention in Rippit Go to Connections > MCP Servers and choose Attention. 2. 2 #### Sign in or paste an API key An Attention admin creates keys under Settings > Organization > API Keys. It’s the same key the bulk ingest integration uses. 3. 3 #### Turn on write tools if you need them Writing starts off. Some write tools delete data, so turn them on carefully. Who sets it up A Full Admin in Rippit How it signs in Attention sign-in (OAuth) or an API key from an Attention admin Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search calls by rep, team, deal, keyword, CRM field or transcript - Transcripts, scorecards and insights - AI analysis across up to 25 calls or a whole deal - Teams and users #### What Rippit can do, once write access is on - Manage scorecards, labels and snippets - Manage teams, users and API keys #### Good to know - An organization-level key can read every team’s calls. - Signing in acts as that Attention user, and Rippit sees only the calls they can see. - Attention limits requests per second, per hour and per day. #### Gong Real-time integration[About Gong →](https://www.rippit.com/integrations/gong) Setup details for Gong are coming soon. #### Freshdesk Real-time integration[About Freshdesk →](https://www.rippit.com/integrations/freshdesk) Setup details for Freshdesk are coming soon. #### Kustomer Real-time integration[About Kustomer →](https://www.rippit.com/integrations/kustomer) Setup details for Kustomer are coming soon. #### Pylon Real-time integration[About Pylon →](https://www.rippit.com/integrations/pylon) #### Add Pylon 1. 1 #### Turn on MCP in Pylon A Pylon admin goes to Settings > AI Controls > MCP Server. 2. 2 #### Add Pylon in Rippit Go to Connections > MCP Servers, choose Pylon and sign in. 3. 3 #### Turn on write tools if you need them Writing starts off. Turn on tools one at a time under Manage tools. Who sets it up A Full Admin in Rippit How it signs in Pylon sign-in (OAuth). Rippit registers itself, so there are no keys to paste Before you start A Pylon admin turns on MCP under Settings > AI Controls > MCP Server, and the person connecting needs the MCP Access role. Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Support issue search and message history - Accounts and contacts - Knowledge base articles #### What Rippit can do, once write access is on - Create and update issues, and post internal notes - Edit accounts and contacts - Publish articles, and save triggers and macros - Reply to the customer on an issue. Replies can’t be unsent #### Good to know - EU-hosted workspaces connect as a custom server at https://mcp.eu.usepylon.com. #### Ada Real-time integration[About Ada →](https://www.rippit.com/integrations/ada) #### Add Ada 1. 1 #### Build your server URL Add /api/mcp/oauth to the domain you use to log in to Ada. 2. 2 #### Add Ada in Rippit Go to Connections > MCP Servers, choose Ada, paste the URL and log in. 3. 3 #### Turn on write tools if you need them Writing starts off. Turn on tools one at a time under Manage tools. Who sets it up A Full Admin in Rippit How it signs in Ada sign-in (OAuth). Rippit registers itself, so there are no keys to paste Before you start Use your Ada instance’s /api/mcp/oauth URL, like acme-corp.ada.support/api/mcp/oauth. The /api/mcp URL uses API keys and won’t work. Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Resolution rate, CSAT, containment and conversation volume - Conversations and full transcripts - Knowledge articles and coaching entries - Playbooks, tools, custom instructions and other configuration - Change sets, test cases and test runs #### What Rippit can do, once write access is on - Stage, promote or revert edits to knowledge, coaching, Playbooks and custom instructions - Change settings like topics, test cases and scorecards, and start test runs. These apply right away #### Good to know - Your Ada dashboard role decides which tools you get. Agent and Read Only users only get read tools - Shared, everyone uses the Ada access of the person who authorized it #### Notion Real-time integration[About Notion →](https://www.rippit.com/integrations/notion) #### Add Notion 1. 1 #### Add Notion in Rippit Go to Connections > MCP Servers, choose Notion and sign in. Nothing to set up in Notion. 2. 2 #### Turn on write tools if you need them Writing starts off. Turn on tools one at a time under Manage tools. Who sets it up A Full Admin in Rippit How it signs in Notion sign-in (OAuth) Before you start Editing, deleting, reacting to and resolving comments need Notion Business or Enterprise. Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search your workspace, including connected sources like Slack and Drive - Pages and databases, including queries across databases - Comments, users and teams - Notion Mail and Calendar - Custom Agent sessions and saved memories - Backlinks, and recent, favorite and shared pages #### What Rippit can do, once write access is on - Create and update pages, databases and comments - Move pages, or send them to Trash - Create and update calendar events, which can notify attendees - Restore pages from Trash. Deleting a database also sends its rows to Trash #### Good to know - Shared with your organization, everyone gets the connected account’s access, including private pages. Use an account you’re comfortable sharing. - Notion integration tokens aren’t supported. Sign-in is the only option. - Looking up calendar resources needs Google Workspace and admin permission. #### Glean Real-time integration[About Glean →](https://www.rippit.com/integrations/glean) #### Add Glean 1. 1 #### Copy your Glean server URL Find it in Glean under account settings, in the third-party apps section. 2. 2 #### Connect in Rippit A Full Admin pastes the URL and signs in. Nothing to set up in Glean. Who sets it up A Full Admin in Rippit How it signs in Glean sign-in through your company’s SSO Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Company-wide search and Glean answers - Full documents, people and org charts - Meetings and email, if Glean is connected to Google Workspace and your calendar - Your recent activity and Glean Memory - Custom Glean agents #### What Rippit can do, once write access is on - Save to Glean Memory - Create, update or delete in other tools registered in Glean, if they offer it #### Good to know - There’s no service account option. The connection acts as the person who signed in. - If your company has several Glean servers, the URL you paste decides which tools you get. - Server URL format: https://-be.glean.com/mcp/. Rippit checks that it’s a real Glean address. - Email and meeting search only work if Glean is connected to Google Workspace and your calendar. #### Guru Real-time integration[About Guru →](https://www.rippit.com/integrations/guru) #### Add Guru 1. 1 #### Add Guru in Rippit Go to Connections > MCP Servers, choose Guru and approve. 2. 2 #### If you see “redirect\_uri parameter is invalid” Guru needs to allowlist Rippit for your account. Ask Guru Support to allowlist the app Rippit, at https://app.rippit.com/, with redirect URL https://app.rippit.com/settings/connections. Then reconnect. Who sets it up A Full Admin in Rippit How it signs in Guru sign-in (OAuth) Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search cards, including verification status - Comments, collections, folders and drafts - Knowledge Agent answers (needs Knowledge Agents in Guru) - Datasets, including queries - Up to 50 cards at once #### What Rippit can do, once write access is on - Create drafts, and update, archive or move cards - Manage collections and folders #### Good to know - A Full Admin turns on write tools. Discarding a draft can’t be undone. - Guru’s API tokens pair an email with a token, which Rippit doesn’t support, so there’s no service account option. - Reconnect to pick up new tools Guru adds. #### Google Drive Real-time integration[About Google Drive →](https://www.rippit.com/integrations/google-drive) #### Add Google Drive 1. 1 #### Add Google Drive in Rippit Go to Connections > MCP Servers, choose Google Drive, and choose who can use it. 2. 2 #### Approve access in Google Nothing to set up in Google Cloud. 3. 3 #### Pick files and folders Use Add Drive items to choose exactly what Rippit can open. Who sets it up A Full Admin in Rippit How it signs in Google sign-in, with access limited to files you pick Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Search, recent files, metadata and comments - Docs, Sheets and Slides as text - PDF, CSV and other text files #### What Rippit can do, once write access is on - Create, copy and share files - Update Docs and Sheets #### Good to know - Picking a folder doesn’t include the files already in it. Pick each file. - Files up to 10 MB. Word, Excel and PowerPoint files can be downloaded but aren’t read as text. - Rippit doesn’t store file contents. - Only the admin who added it can pick files or disconnect. Other admins can view it. Members use the selected files but never get the Google access token. - Before connecting, you acknowledge Google Workspace’s data-use disclosure. - Text is capped at 200,000 characters per file, and Rippit says when it’s cut off. - Trashed files, files that can’t be downloaded, and client-side encrypted files can’t be read. - Adding sheet tabs is capped at 100 per request, and one bad tab name cancels the whole request. - Instructions written inside a file are ignored. #### Linear Real-time integration[About Linear →](https://www.rippit.com/integrations/linear) #### Add Linear 1. 1 #### Add Linear in Rippit Go to Connections > MCP Servers and choose Linear. 2. 2 #### Sign in or paste an API key To use a key, create one in Linear under Settings > Account > Security & Access, limited to the teams and permissions you need. 3. 3 #### Turn on write tools if you need them A Full Admin turns them on under Manage tools. No reconnect needed. Who sets it up A Full Admin in Rippit How it signs in Linear sign-in (OAuth) or a personal API key Access Read-only to start. Write tools are turned on one at a time. #### What Rippit can look up - Issues, projects, cycles and comments - Teams, users, views, documents and templates - Releases, pull request diffs and attachments #### What Rippit can do, once write access is on - Create and update issues, comments, projects and documents - Post status updates and manage labels - Comment on and review diffs #### Good to know - For a guaranteed read-only connection, use a read-only API key. - Reconnect to pick up new tools Linear adds. - Signing in gives a personal connection or an organization-wide one. An API key is always organization-wide. - Sign-in asks for read and write access up front, so turning on write tools doesn’t need a reconnect. - Linear’s tools for creating issue labels and attachments are deprecated. - Only Rippit Full Admins can use Linear connections in agentic chat. + #### MCP Real-time integration[About MCP →](https://www.rippit.com/integrations) #### Connect your server 1. 1 #### Add a custom server Go to Connections > MCP Servers and add the server URL and an optional name. 2. 2 #### Choose how to sign in OAuth works if the server supports dynamic client registration. A bearer token is stored encrypted and never shown again. For internal tools, use a service credential. 3. 3 #### Check which tools are on Tools the server marks read-only start on. Everything else starts off. Who sets it up A Full Admin in Rippit How it signs in OAuth, a bearer token, or none Before you start The server must use HTTPS and Streamable HTTP (not SSE), be reachable from the internet, and answer a list of its tools when Rippit connects. Servers on a VPN or private network won’t connect. Access Read-only. #### What Rippit can look up - Whatever the server makes available #### Good to know - OAuth works if the server supports dynamic client registration or client ID metadata documents. - With no sign-in, there’s no personal or shared choice. - If the server marks no tools as read-only, nothing starts on. - Private and internal network addresses are blocked. - If a server marks every tool read-only, review the list yourself. - A bearer token is sent as an Authorization header. - A shared OAuth or bearer connection shares your access with everyone, including scheduled runs. ## Your data and creativity is your edge. Put agents on it to maximize it. Connect your data. Launch agents. [Start free →](https://app.rippit.com/signup)[Book a demo](https://www.rippit.com/request-demo) ## Getting started from an AI agent There are two ways to connect. Either works. - MCP server: `https://mcp.rippit.com/mcp` (Streamable HTTP, OAuth). The person signs in or signs up in the browser that opens. No client ID, secret or API key is needed. - CLI: install with `curl -fsSL https://rippit.sh | sh`, then get an account one of two ways: - `rippit login`: the person signs in or signs up in a browser. - `rippit start`: creates a temporary account with no email or browser, for a person with no Rippit account. `rippit claim --wait` lets them keep it; an unclaimed account is deleted after 14 days. Then bring in data: connect a provider such as Zendesk, Intercom, Gong or Salesforce, or upload a CSV. Full steps: https://www.rippit.com/setup.md