# Customer Love: The Wall of Love | Rippit

> Real quotes from people using Rippit every day, straight from their calls and Slack channels.

Canonical: https://www.rippit.com/customer-love

# The wall of love

Real quotes from people using Rippit every day, straight from their calls and Slack channels.

> “With Rippit, we've compressed the cycle time from insight to action from weeks to hours. Now the business can respond faster and even predict issues before they escalate.”

**Eric B**SVP of Operations · Checkr

> “I could do without Claude but I can't do without Rippit and Claude together.”

**Sara**Customer Experience Quality Manager · Clearcover

> “It's just freaking awesome.”

**Rob B**Director, Customer Solutions · iCIMS

> “I did a full retention center analysis over all the calls… in November, they were at a 34 percent but come April they're almost at 40… It's a 19 page output.”

**Ardi**Director, Retention Operations · Fetch Pet Insurance

> “We have a model that predicts 80 percent whether they're going to churn or not based on the conversation… the model is 50 percent higher.”

**Chip**Director, Insights & Quality Assurance · Sezzle

> “Everybody said that Claude is always the winner because the Rippit MCP is a game changer for Claude.”

**Sara**Customer Experience Quality Manager · Clearcover

> “This is great. I have chills. I'm so excited.”

**Eve**Customer Experience Manager

> “It did an exemplary job on identifying the calls with very minimal labeling… it was able to point out some gaps between what the agents were skipping over in the process.”

**Holmes**Head of Customer Experience · Bark

> “It compiled insights and potential call examples in minutes! Work that would have otherwise taken us a significant amount of time to complete manually.”

**Dora**Senior Quality Assurance Analyst · The RealReal

> “Just today alone, I've run three pretty in-depth AI queries... And just like nine months ago, it would have taken forever. And I did thousands of tickets today, and it's just amazing for sure.”

**Rob G**Global Director, Portfolio Digital Workplace Services · Peloton

> “The chat feature has been really helpful... That's been honestly a game changer.”

**Gabby**Data Insights · Beauty retailer

> “Saving over 50 percent of our cancellations was huge.”

**Rachel**Technical Project Manager · Health optimization platform

> “You just hit me with some really good stuff. You may have just changed one of my workflows.”

**Quincy**CX Quality & Data Insight · AMC Global Media

> “This opened up possibilities that would have taken me months to figure out on my own. Rippit has been the greatest unlock! There's no going back!”

**Alex**Sr. Manager, CX Training & Quality

> “It gives me even more proof that not only is Rippit as software helping us to retain our clients… last quarter we surfaced 194 silent churn signals that equated to $2.8M ARR.”

**Charlie**Senior Manager, Quality & Voice of the Client

> “Now, we're actually protecting customers and revenue.”

**Medha**Business Development · Brex

> “This is magic.”

**Rob B**Director, Customer Solutions · iCIMS

> “This is honestly such a game changer and I see so much value in this.”

**Dora**Senior Quality Assurance Analyst · The RealReal

> “Run this against all of the data in Rippit for all of the billing tickets with refunds… This threshold doesn't work… I just didn't waste my time.”

**Anna**Principal Customer Support Ops · AdRoll

> “395 cases just in the month of July… associated with a little over 6,000,000 in our annual revenue.”

**Charlie**Senior Manager, Quality & Voice of the Client

> “This is the killer part of the killer app. This is what makes you guys sticky.”

**Noah**Head of Central Operations · LegalZoom

> “You guys are moving at like light speed on this stuff.”

**Rob G**Global Director, Portfolio Digital Workplace Services · Peloton

> “Tableau with Rippit is great… I can tie that in with Rippit as to what are the types of conversations we have at that same time in the journey.”

**Holmes**Head of Customer Experience · Bark

> “This is so freaking awesome.”

**Omar**Senior Support Manager

> “The world is my oyster right now. I can go and literally do anything.”

**Megan**Head of Collector Experience · Fanatics

> “It's created some really good conversation with people that make big decisions.”

**Chris**Performance Analytics & Reporting · Noom

> “The chat just continues to improve basically every time I use it.”

**Najma**Quality Analyst · Bark

> “This tool is so powerful to go in there and say what the heck is going on?”

**Jim**Gateway Fiber

> “This would have taken me hours to complete that now Claude does in like 30 seconds.”

**Jess**Mindbody

> “One of my teammates had Rippit analyze all of our recorded demos with the sales engineers… based on business size, type of business, who you're talking to, and which obstacle they chose, it'll auto-generate your talking points.”

**Charlie**Senior Manager, Quality & Voice of the Client

> “Bro, it would have taken me a month… it took me an hour and a half… Things like this is phenomenal.”

**Eric H**Senior Manager of Performance Excellence · DraftKings

> “It's really intuitive... it would take sometimes hours, and now that's shrunken down to just a few minutes.”

**Josh**Manager, TCS Telecom

> “That is insanely simple to set up.”

**Ian**Real Time Operations Analyst · Fullscript

> “Every Monday without failure, I am there using Rippit in Claude and I love it… I'm doing all of my WBRs and MBRs using… the connector.”

**Kristina**Senior Quality Insights Manager · Global peer-to-peer shopping platform

> “There was 40 people now that are connected with Rippit, MCP on Claude… everyone in the product team… using it for deep analysis now.”

**Max**L&D Manager · Booksy

> “What instantly caught my attention was the chance to spend less time finding the story in customer feedback and more time doing something with it.”

**Nikki**Member Advocacy Manager · Virta Health

> “These are specific themes that customers are calling about… another C level report goes out every single week.”

**Ardi**Director, Retention Operations · Fetch Pet Insurance

> “We came up with a three part plan for how to retain more members… if we didn't have that… it would have just taken so much more time.”

**Rachel**Technical Project Manager · Health optimization platform

> “This is awesome.”

**Chris**Performance Analytics & Reporting · Noom

> “I can't believe how we even existed without this before.”

**Mish**Senior Program Manager · Mindbody

> “The level of detail I'm able to get in Rippit is just phenomenal.”

**Rob B**Director, Customer Solutions · iCIMS

> “…MCP to be quite useful. It's pretty accurate and super effective.”

**Nelson C**DreamHost

> “Now I can see everything in one place, which is huge. Rippit helps take so much of the guesswork out of the process and gives us such valuable insights!”

**Eileen**Manager, Client Experience · Meevo

> “We produce a report that goes to the C-suite and product teams. It's how we talk, measure, and explain what's actually going on.”

**Kristin**Director of Shared Services · Checkr

> “We had a 74.9 percent cancellation rate… we reran it… we're down to a 22.6 percent cancellation rate.”

**Rachel**Technical Project Manager · Health optimization platform

> “This is a game changer.”

**Medha**Business Development · Brex

> “It does a really good job throwing it into a document that I could just send out to leadership… It saves a ton of time because it's aggregating like 30,000 chats.”

**Ardi**Director, Retention Operations · Fetch Pet Insurance

> “What I got out of Rippit was phenomenal… if I can beat the customer executive from raising the flag… then I can save these customers and heal them sooner.”

**Rob B**Director, Customer Solutions · iCIMS

> “Oh, this is awesome man… You guys are going to take all of our money at this point.”

**Michael**Director of Global Call Centers

> “This retention one is blowing my mind about how cool it is.”

**Ardi**Director, Retention Operations · Fetch Pet Insurance

> “Are there specific agents who are the problem? Are there specific types of disputes?… It's a waste of disputes time. It's a waste of the agents' time.”

**Chip**Director, Insights & Quality Assurance · Sezzle

> “I love the results I have been getting. The data is giving me insights into our day-to-day conversations, and pulling out customer and agent quotes.”

**Tori**Client Experience Team Lead · Royal Canin

> “This just makes it way easier.”

**Chip**Director, Insights & Quality Assurance · Sezzle

> “The tool was able to build me a V1 taxonomy without literally us having to go in and adjust it was fantastic.”

**Megan**Head of Collector Experience · Fanatics

> “I've been enthusiastic a lot about this tool... It works amazing.”

**Flavio**Trustpilot

> “You guys are the bomb.”

**Manon**Employee Experience Manager · Tailored Brands

> “It was able to flag a data error on our ingestion side that I wouldn't have caught otherwise.”

**John**Styling Incubator Team Manager · Stitch Fix

> “I love Rippit as a platform. I really enjoy using it and I grew so much in my role as a result of it.”

**Najma**Quality Analyst · Bark

## Getting started from an AI agent

There are two ways to connect. Either works.

- MCP server: `https://mcp.rippit.com/mcp` (Streamable HTTP, OAuth). The person signs in or signs up in the browser that opens. No client ID, secret or API key is needed.
- CLI: install with `curl -fsSL https://rippit.sh | sh`, then get an account one of two ways:
  - `rippit login`: the person signs in or signs up in a browser.
  - `rippit start`: creates a temporary account with no email or browser, for a person with no Rippit account. `rippit claim --wait` lets them keep it; an unclaimed account is deleted after 14 days.

Then bring in data: connect a provider such as Zendesk, Intercom, Gong or Salesforce, or upload a CSV.

Full steps: https://www.rippit.com/setup.md